Service Request For Re-connection

StepApplicant/ClientFront Line ServicesFEEForm/s to Fill-upProcessing TimeOffice/Person Responsible
1Request for reconnection
Check customer Ledger Card if it has
an outstanding account
•If arrears•
pay corresponding
amount percentage
based on the total
oustanstanding account as prescribed
on the approved
office policy on
arrears plus P500
reconnection fee
Computation of down
payment for arrears
and maintenance order
10 mins
Accounting Processor B
2Forward the computation to the GM
for approval
3 mins
Accounting Processor B
3Pay for re-connection
Issue Official receipt and reflect payment
in the customer Ledger card
500 + arrears
down payment
Official Receipt
Ledger cerd
5 mins
Accounting Processor B
4Pay installation chargesReceived Payments
Official Receipt
5 mins
Accounting Processor B
6Report accomplishment
Accomplishment Report
Log Book
3 mins
Technical Personnel


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